START WITH THE PROBLEM, NOT THE TICKET
Choose what is not working and try the checks in the listed order. If you reach the end without solving it, contact support with as much information as possible.
PHONE The phone will not open
- Try the default command.On PC use TAB. On controller, use the command shown on the Controls page.
- Check your keybinds.If you changed your FiveM/GTA keys or use remapping software, the command may be different.
- Try again outside menus or special situations.Close any open interfaces and try again.
CAMERA The camera feels strange
- It is not necessarily a bug.Street Racer uses a racing camera that differs from the classic GTA/FiveM camera.
- Try the default one first.Drive with it for a few minutes before changing it.
- Customize it.Open TAB → Settings → Camera and adjust the view to your preferences.
PROGRESSION A car or upgrade is locked
- Check your Racer level.Your overall progression can determine access to some content.
- Check the vehicle level.Each car also has its own separate progression.
- Check the requirements shown in game.If a visible requirement exists, it must be met before the unlock.
CONTROLLER A button does not match the guide
- Select your device in the guide.You can filter controls by PC, Xbox and PlayStation.
- Check for remapping.SCUF, Elite, DualSense Edge, Steam Input or other software can change button behavior.
- Check your FiveM/GTA keybinds.A custom bind overrides the default layout shown in the guide.
VEHICLE I am stuck or cannot recover my car
- Check the phone.Use the server recovery tools first.
- Avoid random workarounds.Do not use bugs or abnormal methods to recover the vehicle.
- If it persists, ask for support.Explain where you were and what happened before the vehicle became stuck.
CREW I cannot create or join one
- To create one, check the requirements in the app.Not every profile can create a Crew immediately.
- You need an invite to join.Joining an existing Crew requires a valid invite.
- Check your profile status.Remember that alternate accounts are not allowed.
THE MOST COMMON ISSUES
CAR OR UPGRADE LOCKED
Check both your Racer level and the individual vehicle level. They do not share the same progression.
THE CAMERA FEELS STRANGE
It is an intentional racing camera. Open TAB → Settings and customize it before treating it as an issue.
I DO NOT KNOW WHAT TO DO
Check messages, the map and available apps. The phone is one of the server's main reference points.
I AM STUCK
Use the recovery tools available on the phone first. If the problem persists, contact support.
A BUTTON IS DIFFERENT
Custom keybinds, SCUF, Elite, DualSense Edge and remapping software can change the default controls.
I CANNOT FIND A DEALERSHIP
Not every service is shown immediately. Some dealerships are part of exploring the city.
I CANNOT CREATE OR JOIN ONE
Creation has requirements shown in the app; to join an existing Crew you must receive and accept a valid invite.
I DO NOT SEE A NEW MISSION
The story does not reveal everything immediately. Check your phone and keep progressing without looking for spoilers.
ASK FOR SUPPORT WITH THE RIGHT INFORMATION
If the problem persists, tell staff what you were doing, what you expected, what actually happened, and attach a screenshot or video when possible.